Privacy policy | Property Index

Privacy Policy

At Property Index (propertyindexbd.com), we are committed to protecting the privacy of all visitors, users, and subscribers to our website or any application we may make available via app stores (the “Application”, together with the Website, the “Platform”). This privacy policy outlines how we collect, store, use, disclose, and safeguard your personal information when you use our Platform and Services.

Please read this privacy policy in full to understand our practices regarding your personal data. By accessing or using our Platform or Services, you consent to the collection, use, and transfer of your data as described here. If you do not agree with this policy, you should not access or use our Platform.

1. Scope and Application

This policy:

Applies only to the services provided directly by Property Index through our Platform at propertyindexbd.com or any affiliated applications.
Does not apply to other websites, services, or applications that may be linked to or integrated with our Platform.
Complies with the laws of Bangladesh, including any applicable data protection or electronic communications legislation.

2. Information We Collect

We may collect and process the following types of personal information:

Identity and Contact Data: Name, email address, phone number, postal address.
Account Credentials: Username, password, preferences.
Location Data: Via GPS or IP address for personalized services.
Usage Data: Pages visited, properties viewed, search history, and interaction patterns.
Device Information: Browser type, device identifiers, operating system, access times.
Communication Data: Messages, emails, calls, or SMS between users and agents or our team.
Payment & Transaction Information (if applicable): Billing history and transaction records.

Call and Message Tracking: Calls or messages between you and real estate professionals may be recorded, monitored, or tracked via third-party service providers for quality and analytics.

3. How We Use Your Information

We use your personal data to:

Provide, maintain, and improve our Platform and Services.
Enable communication between property seekers and real estate professionals.
Offer personalized property recommendations based on location or behavior.
Send alerts, push notifications, or marketing emails (opt-out available).
Facilitate account management and customer service.
Comply with legal, regulatory, or contractual obligations.

4. Permissions and Access

We may request the following permissions for better user experience:

Phone/SMS Access: To facilitate direct contact between buyers and sellers via in-app calling or messaging.
Location Access: To serve location-specific property listings.
Push Notifications: To alert users of inquiries, listing updates, and new ads.

You can manage these permissions through your device settings.

5. Data Sharing

We may share your personal data with:

Internal affiliates or subsidiaries of Property Index.
Service Providers: Payment gateways, analytics tools, marketing agencies.
Real Estate Professionals: With whom you initiate contact via the Platform.
Legal Authorities: When required by law or in defense of legal claims.
Potential Buyers: In case of sale or restructuring of our business.

All third parties are required to maintain data confidentiality and comply with applicable laws.

6. Data Security

We implement industry-standard technical and organizational safeguards to protect your data from unauthorized access, misuse, disclosure, or loss.

Encryption and secure servers
Access control and authentication
Regular audits and threat monitoring

However, no online transmission is completely secure. Users are advised to protect their account credentials and notify us immediately in case of suspicious activity.

7. Cookies and Tracking Technologies

We use cookies to:

Remember user preferences
Track site usage and analytics
Display targeted advertisements (e.g., via Google or Facebook)

You can control cookie settings through your browser, but disabling cookies may affect functionality.

8. YouTube API and Third-Party Content

Videos embedded via YouTube on our Platform adhere to the YouTube API Services Terms of Service.

We do not collect or store any personal user data via YouTube API.
No cookies or tracking scripts are placed through these API calls.

For more, visit: Google Privacy Policy

9. Accessing and Deleting Your Data

You can request access to the data we hold about you or request deletion by emailing:
📧 support@propertyindexbd.com

Please not:

We may request ID verification.
We may be legally required to retain certain data.
A nominal fee may apply for administrative processing.

10. Your Rights

Depending on applicable law, you have the right to:

Access, correct, or update your personal information
Object to or restrict processing
Withdraw consent where processing is based on consent
Request deletion of your data

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding our privacy practices, please contact us via:

📧 support@propertyindexbd.com 🌐 https://propertyindexbd.com